MARYJANE OGU

HR Assistant

Lagos, NG.

About

Highly organized and results-driven HR Assistant with practical NYSC experience, adept at optimizing recruitment processes, managing employee records, and enhancing HR operations. Proven ability to improve application inflow by 40% and applicant response rates by 30% through strategic communication and effective job postings. Committed to fostering efficient HR environments through meticulous documentation and proactive support.

Work

HR Light Consult

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HR Assistant (NYSC)

Lagos, Lagos State, Nigeria

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Summary

Spearheaded comprehensive HR support, driving efficiency in recruitment, documentation, and employee record management to ensure seamless HR operations and compliance.

Highlights

Successfully screened over 100 CVs, shortlisting highly qualified candidates for diverse roles, significantly streamlining the initial recruitment pipeline.

Boosted application inflow by 40% through the strategic design and execution of effective job postings, expanding the talent pool for critical positions.

Maintained a meticulously accurate HR database with zero errors, ensuring data integrity and compliance during internal audits.

Improved applicant response rate by 30% through the implementation of structured communication strategies, enhancing candidate engagement and experience.

Developed and implemented clear HR process guides, facilitating smoother onboarding for new employees and improving operational consistency.

Managed end-to-end interview scheduling and candidate communication, ensuring a professional and timely recruitment experience.

Provided essential administrative support, contributing to the overall efficiency and smooth functioning of HR department operations.

Tecclight System Limited

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Operations Associate

Lagos, Lagos State, Nigeria

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Summary

Supported diverse operational activities, optimizing project workflows and enhancing inter-departmental communication to drive efficiency and prevent delays.

Highlights

Supported daily operational activities across multiple departments, contributing to streamlined workflows and timely project execution.

Monitored critical project workflows, proactively identifying and escalating potential delays to ensure project continuity and on-schedule delivery.

Prepared comprehensive reports that improved communication and workflow efficiency, enhancing cross-departmental collaboration and decision-making.

Slot Nigeria

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Customer Care Representative

Lagos, Lagos State, Nigeria

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Summary

Delivered exceptional customer support and sales assistance, maintaining high satisfaction rates and contributing directly to sales targets through effective communication and meticulous record management.

Highlights

Achieved a consistent 95% customer satisfaction rate by providing prompt and effective support across calls, WhatsApp, and email channels.

Resolved customer inquiries and complaints efficiently, offering comprehensive product information and follow-up support to ensure quick and professional issue resolution.

Actively supported the sales team, contributing to the achievement of daily and monthly sales targets through direct customer engagement and product knowledge.

Managed and updated customer records and service logs with high accuracy, ensuring reliable data for reporting and improved service delivery.

Education

Nnamdi Azikiwe University

Awka, Anambra State, Nigeria
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Bachelor of Education (B.Ed) Early Childhood and Primary Education

Languages

English

Skills

Human Resources

Recruitment & Selection, CV Screening & Shortlisting, Interview Coordination, HR Documentation, Employee Records Management, HR Reporting, Onboarding Support, HR Systems Management, HR Compliance.

Operations Management

Workflow Optimization, Project Monitoring, Administrative Support, Process Improvement, Reporting & Analysis.

Customer Service

Customer Support, Complaint Resolution, Product Information, Client Communication, Sales Support, Data Management.

Software & Tools

Google Sheets, MS Office Suite (Word, Excel, PowerPoint).

Professional Skills

Communication, Confidentiality, Time Management, Problem-Solving, Data Accuracy, Organizational Skills, Detail-Oriented.